Feedback and complaints
Your experience matters.
We welcome feedback and take concerns seriously. Complaints are handled respectfully, fairly and without affecting the support a person receives.
What to expect
A clear way forward.
We keep the process understandable, collaborative and focused on the person.
01
Tell us what happened and what outcome you are seeking
02
We acknowledge and review the concern
03
We explain findings, actions and any right to escalate
Need help finding the right service?
Our team will listen, answer questions and explain the available options.