Supporting Families & Carers

Working alongside families, not around them.

We recognise that families and carers play a central role in the lives of the people we support. Our approach is collaborative, respectful and grounded in open, honest communication. We value the knowledge and experience families bring and see partnership working as essential to effective support.

Working with families

We work with families to:

  • Understand individual routines, preferences and histories
  • Build consistent and supportive approaches
  • Reduce stress, uncertainty and pressure
  • Support confidence, reassurance and shared understanding

What families can expect

Families and carers can expect:

  • Clear, timely and respectful communication
  • Recognition and respect for lived experience
  • Involvement in planning, reviews and decision-making
  • Transparency about progress, challenges and changes
  • Support that adapts as needs and circumstances change

During challenging times

Families often contact us during periods of change, uncertainty or difficulty. During these times, we aim to:

  • Respond calmly, professionally and with empathy
  • Provide clarity, reassurance and practical guidance
  • Work proactively to stabilise situations
  • Avoid unnecessary escalation through early intervention and clear planning

 

Our focus is always on supporting individuals and families in a way that feels steady, respectful and dependable.

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